Frequently Asked Questions
When are course shells available?
New course shells are typically generated during the early registration period. Faculty have access at that time. Student enrollment is processed 1-2 weeks before the new semester starts. However, instructors may choose to make a course unavailable until the first day of classes.
Will my ANGEL course transfer into Blackboard?
Yes! There is some minor clean up, but content will transfer into Blackboard. We have observed some quirks with a few components such as missing answers for fill-in-the-blank questions and YouTube videos. Elluminate/Collaborate sessions do not transfer over automatically, but there is a workaround to recover your recording links.
How long are courses available after the semester ends?
Blackboard will host our courses for one full academic year. For example, courses for Summer 2012 will be archived and deleted during Summer 2013. Faculty should always save their gradebooks as a matter of best practice at the end of each term as well as archive the course content. Upon request, the archived data will be provided to the instructor after its deletion, or restored briefly to the system.
How do I recover an old ANGEL course?
BSU will continue to have archival access to ANGEL through 2014. Stored ANGEL content is available only through a help desk ticket request (firstname.lastname@example.org). When requesting support, instructors should provide the following information:
- Instructor Login (e.g., jdoe)
- CourseID with Section Number and Term (e.g., ENGL102-181-Spring2012)
- Whether the archive is for course materials only or for a gradebook
Once a ticket has been received, the ANGEL administrator will identify the file and forward the file to the instructor unless requested otherwise. If the request is for a gradebook, the instructor will receive a PDF or CSV copy of the requested data. Allow up to 5 business days for this process to be completed.
NOTE: Only the instructor of record can request a previously archived ANGEL course shell. If the instructor of record is no longer employed at Bowie State University, then the department chair must request the ticket.
First, check the list of known issues related to Blackboard. Follow the suggestions listed for your question.
- FOR STUDENTS: If your problem is related to course content, such as an assignment or quiz, you must contact your instructor first. The Help Desk will not reset quizzes, change grades, delete discussion replies, etc.
If your problem is related to Blackboard, you must submit a ticket to email@example.com. Please be as detailed and descriptive as possible. Include screen captures or any error messages you receive.