Ticket Procedures

Ticket Sales Procedures

  • Tickets to on-campus events are to be sold by the Office of Auxiliary Services (OAS), Room 118. 
  • All printed tickets will be purchased through OAS to ensure compliance with the University Purchasing Policies and Procedures; the organization will be responsible for ticket cost.
  • A Ticket Sales Request and Ticket Sale Contract forms (see attached) must be filled out and submitted to the OAS at least four weeks in advance of the ticket sales start date for approval, scheduling and pricing. Contracts that are submitted less than four weeks in advance will be subject to a $15 expedite fee.
  • The Ticket Manager will contact the organization to confirm that their request for ticket sales hasbeen approved.
  • No Ticket Sales Contract will be considered approved until the Ticket Manager signs it. (Do not advertise that tickets will be on sale until you have a signed contract).
  • Tickets will go on sale in the OAS at the ticket window on the start date and end on the date specified in the contract.
  • Tickets can not be released from the OAS. Upon request tickets can be sold at the door of the event should the requester want sales to continue after OAS closing hour.
  • The Ticket Manager will verify sales and calculate the proceeds.  All proceeds will be transferred to the organization’s account by internal transfer. No cash will change hands at any time.
  • Only Cash and Bulldog Bucks (debit) will be accepted as payment for tickets.  Any other method of payment (e.g.by check) is not accepted.
  • The Office of Auxiliary Services will be responsible for the accuracy of cash and Bulldog Buck sales only.  OAS staff will check for BSU ID prior to sale of tickets unless otherwise instructed on the contract.
  • The Office of Auxiliary Services reserves the right to reject requests for ticket sales or stop selling tickets for a particular event.
  • Any questions should be directed to the Ticket Manager or the Assistant Director of Auxiliary Services.
  • Ticket Sales Fees will be: $1 per ticket sold. A chargeback will be created by OAS once reconciliation is complete.
  • The original cash receipt and a copy of the final ticket reconciliation will be submitted to the sponsoring organization.
  • Failure to comply with the ticket sales policy will result in the denial of the application or cancellation of a scheduled event.14000 Jericho Park Road Bowie, Maryland 20715.  Phone: 301-860-3792 Fax: 301-860-4084  Email: www.bowiecard@bowiestate.edu

Ticket Refund Procedure

Prior Cancellation of Event

  1. Cancellation will be publicized over appropriate news media. Information will be given regarding reason of cancellation and any replacement events.  The organization sponsoring the event will work with the Ticket Manager and/or the Assistant Director of Auxiliary Services to ensure the information is disseminated accurately.
  2. Refund request will be taken during regular OAS operation hours. Refunds will be available no earlier than two weeks following the cancellation and will continue for ten days, after which no refunds will be given.
  3. Upon presentation of a ticket, a ticket refund form can be filled out and a refund will be issued for the amount paid from the Controllers of Maryland. This refund process will take approximately 2-3 weeks. 
  4. Refunds will be given only for the amount printed on the ticket.

Day-of-the-Show Cancellation

  1. Cancellation will be publicized over appropriate news media.  If persons have gathered for the event, a public announcement will be made.  Notification will be posted in the Wiseman Student Centre and at the Office of Auxiliary Services.
  2. If a public announcement is made at the event, directions regarding ticket refunds will be given.
  3. Refunds will be taken during regular OAS operation hours. Refunds will be available no earlier than two weeks following the cancellation and will continue for ten days, after which no refunds will be given.
  4. Upon presentation of a ticket, a ticket refund form can be filled out and a refund will be issued for the amount paid from the Controllers of Maryland. This refund process will take approximately 2-3 weeks. 
  5. Refunds will be given only for the amount printed on the ticket.
  6. No refunds will be given out at an event.

Reschedules Event

  1. If rescheduled, refund request will need to be approved by the Director of OAS, Student Life Assistant Director and the sponsoring organization’s advisor.
  2. No refunds will be given unless unforeseen circumstances beyond OAS control.