A work order form is necessary for any work request for your area. If you need keys made, HVAC adjusted, carpet repaired, etc., a work order form must be completed. This will get the process started for your work to be addressed.
Once a work order is completed, it is prioritized and the work is scheduled.
To request work for your area, you must fill out a work order request form. Please be sure to fill out the form completely with your name, telephone number, department, and a description of the work you need. We follow a priority system for work requests and we ask that you review this before submitting your request.
Facilities Management maintains a priority system for work order requests as a way to provide quality service to the community. The purpose of this system is to reduce the high number of non-emergency phone calls as well as to organize and schedule our resources to the maximum efficiency. Due to the many requests we receive and the need to prioritize them, day-to-day maintenance is scheduled around the list with the exception of emergency work orders.
The telephone number for the Service Center is 301-860-4190. The Service Center personnel can provide you with the status of your work order request.
To report an emergency to Facilities Management during regular business hours, call the Service Center at 301-860-4190. During off-hours, the Campus Police Department must be contacted at 301-860-4040.
To obtain a key(s) for Facilities Management, a work order request form must be completed. All information must be filled in on the form, an authorized signature and a description of why the key is needed. Any requests for a lock change must follow the same policy.