The following is a list of current known issues regarding Blackboard Learn at BSU. We are aware of these issues and we are working with Blackboard to provide fixes in future service packs to the system. If you encounter any additional issues, please report them by contacting the DIT Help Desk at firstname.lastname@example.org.
This problem seems to happen most often in Firefox (Mac/Windows) and sometimes in Chrome (Mac). You can try to use Safari if you’re on a Mac, and Chrome if you’re on a PC. Blackboard is aware of the issue and working on a patch.
To work around this issue, you can copy/paste you text into a plain text editor such as Notepad (Windows) or TextEdit (Mac) and then paste the content into Blackboard. Adjust the formatting after.
Another option is to paste the content into the HTML editor instead. Click the HTML button at the end of the third row. A pop-up window will open where you can paste your text. You may have to fix your paragraph breaks after you save the text, but at least your text is on the page.
A final workaround in Firefox is to block the scripts from detecting when you cut, copy, or paste using the keyboard or right-click context menu. You can do this by changing a preference in Firefox's about:config preferences editor. NOTE: This may cause some side effects when copying on other sites, though, so it's not an ideal workaround. Be careful!
To try it:
This should take effect immediately, or after you reload the Blackboard page.
There’s a bit of extra HTML code in the discussion board post that you’re replying to, usually an extra tag at the end of the post. This is a known issue and Blackboard is developing a patch, but there’s no release date at this time.
So what can you do about it? First, if you’re going to copy and paste into a discussion forum when you create a thread, make sure it’s plain text, not something from Word. Be sure to copy/paste into Notepad (Windows) or TextEdit (Mac) first to strip all of the formatting. This will prevent problems with replies.
If you can’t see any replies, you can read them by collecting the thread posts. Click Select All at the top of the thread. Next choose the Message Action: Collect.
Finally, your instructor can edit a post with replies that are missing text. S/he will have to select the text in the post, copy/paste into a plain text editor, and then paste it back into the original post before saving. Unfortunately, this has to be repeated for every post that has a missing reply.
Blackboard will lock students out of tests for many reasons including lack of activity, malware or viruses, test expiration, and outdated/incompatible web browsers.
Here are some tips to consider when taking a test in Blackboard:
If you have been locked out of your exam, contact your instructor and request a test reset. Be sure to include the name of the quiz and the problem you are experiencing. Your instructor may be able to clear the attempt in some cases, but you should review your syllabus for any course policy about this kind of issue. Academic Computing cannot and will not reset any assessment unless the instructor specifically requests assistance for the issue.
Faculty and course developers can avoid test delivery problems with the following tips:
By default, Internet Explorer 8 sends that prompts whenever it shows a page with mixed content. In this case, the page is showing Blackboard and non-Blackboard (e.g., external websites) content.
To get rid of this annoying IE 8 prompt and allow mixed content do this:
There is a known issue between Bb, Internet Explorer and Microsoft Office files that results in users not being able to click to open attachments in content areas, Grade Center, discussion board, etc for both students and instructors. When clicking on an attached file in Blackboard 9, you will see an Information Bar appear at the top of the page.
To access the attached file, the user will need to click on “Allow” and then “Download File…” or simply “Download File,” depending on the browser settings, on the Information Bar. This will result in the file download window appearing, at which point the user can proceed to Open or Save the file.
Use Firefox — this is the best browser for accessing Blackboard, and it’s free.
If you are unable to upload and submit your file to Smarthinking, make sure it had the file extension -- that is, DOC, DOCX, RTF, or PDF. Smarthinking will reject any file without the appropriate extension.