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News and Updates

November 14, 2014

To: Bowie State University Campus Community
From: Wayne Rose, Vice President for Information Technology & CIO
Re: MAC Computer Lab 

As a reminder, the Division of Information Technology (DIT) has made available a Mac computer lab located on the basement level of the Thurgood Marshall Library.

These computers have many of the standard Apple software already installed, and DIT has also installed Adobe Creative Suite 6 (CS6) and Microsoft Office!

Please contact the Helpdesk (301-860-4357 or helpdesk@bowiestate.edu) with any specific questions related to accessing the Mac computer lab. 

Please note that updated information can be found via the IT Status Alerts section of the DIT website: http://www.bowiestate.edu/it/it-status-alerts/ and specific information under News and Updates: http://www.bowiestate.edu/it/news-and-updates/.

Thank you. 


September 19, 2014

To: Bowie State University Campus Community
From: Wayne Rose, Vice President for Information Technology & CIO
Re: BSU Email Migration and Information Systems Update

DIT has made good progress to improve our email and network infrastructure over the summer months.

We have migrated half of all BSU email users to the new email platform, and we are halfway complete with installing the university's new data storage drives (Storage Area Network (SAN)).

We have already conducted the pre-migration data collection for remaining email users to be migrated, and are moving forward with scheduling implementation dates with various departments. Because email systems can be erratic, we are not just upgrading everyone from Microsoft Exchange 2003 to 2010, but simultaneously configuring our systems and accounts to operate on the most updated email version -- Microsoft Exchange 2013! Our plan is to have BSU operating on MS Exchange 2013 by December 2014.

Our new NetApp high-speed network storage device will replace our outdated data storage drives and help to increase the reliability of our network infrastructure. We have already connected the new drives (SAN) to our MS Exchange 2013 email environment, and we will begin to move our email data to the new drives to increase systems reliability. Remaining university data will be moves in the coming months until all data is migrated onto our new drives.

Additional information will be provided as we continue to make progress in improving our technology infrastructure.

Thank you.


August 14, 2014

To: Bowie State University Campus Community
From: Wayne Rose, Vice President for Information Technology & CIO
Re: Upgraded Email and Password Reset Information          

As of this month, half of all BSU email users have upgraded to the new email environment. To ensure users continue to have a successful experience, we would like to remind everyone of a few key points.

First, to access email remotely, users already upgraded must select the “Faculty/Staff Upgraded Email” option from the BSU web site.  Please note that the regular Faculty/Staff Email option will no longer work once the user has been upgraded.

Second, users having password challenges or wishing to change their password must use the “Faculty/Staff Password Reset” option to change or update passwords. The Microsoft “ctrl + alt + del” functionality for changing passwords will not reset all BSU system passwords and you will not be able to access all applications.

The Password Portal will reset all passwords for your computer, email, PeopleSoft, Bulldog, Blackboard etc.  Specific instructions are available on the same web page or users can contact the DIT Helpdesk at extension 24357 or (301) 860-4357 for assistance.

Please note that updated information can be found via the new IT Status Alerts section of the DIT website:http://www.bowiestate.edu/it/it-status-alerts/ and specific information under News and Updates: http://www.bowiestate.edu/it/news-and-updates/

Thank you.


July 1, 2014

To: Bowie State University
From: Edna L. Palmer, Telecommunications Director
Re: Interruption of Telephone Service 

The Office of Telecommunications has scheduled follow-up service  to the Call Manager on Thursday, July 3, 2014. Due to the service, there will be no telephone service on the entire campus for approximately five (5) hours, from 5 p.m. to 10:00 p.m.

In case of an emergency, please contact Campus Police at 301/785-2524.

We apologize for any inconvenience and if you have any concerns, please contact me on ext. 24101.

Thank you for consideration.


June 19, 2014

To: Bowie State University
From: Edna L. Palmer, Telecommunications Director
Re: Interruption of Telephone Service

The Office of Telecommunications has scheduled an upgrade to the Call Manager on Saturday, June 21, 2014. Due to the upgrade, there will be no telephone service on the entire campus for approximately seven (7) hours, from 10 a.m. to 5:00 p.m.  We will be working to restore service sooner if possible!

In case of an emergency, please contact Campus Police at 301/785-2524.

We apologize for any inconvenience and if you have any concerns, please contact me on ext. 24101.

Thank you for consideration.


June 16, 2014

To: Bowie State University Campus Community
From: Wayne Rose, Vice President for Information Technology & CIO
Re: Technology Update - Email Upgrade

Earlier this year, DIT explicitly developed a three (3) year IT Strategic Transformation Roadmap to address the ongoing technical challenges the university has been experiencing.

Specific to this effort, the first year will concentrate on stabilizing the network infrastructure, addressing our security and audit issues, and advancing our disaster recovery plan.

While there are many aspects to the work underway to improve network services, completion of our email upgrade is paramount.  We have made steady progress and upgraded several offices already, and anticipate having the entire campus on the new email system by early August. Until that time however, we will have to continue to straddle the two systems. The issues between operating and passing information between the two systems will be alleviated once we have everyone upgraded by early August as planned.

We understand that the email system has been the cause on ongoing frustration, but now that we have a qualified full-time email administrator working with us, we anticipate that the upgrade process will move faster. Due to the importance of this issue, dedicated phone lines will be provided with specifically trained staff for assistance, a project manager assigned to lead this effort, and technicians trained to provide advanced assistance with any upgrade challenges.

I will be meeting with various departments in the coming month to provide additional details and information on the IT Strategic Transformation Roadmap and other projects specific to improving the network infrastructure.

The upgrade plan with additional information and phone numbers will be shared in the coming weeks as we aggressively work to alleviate the challenges and provide a stable infrastructure.

Thank you.


June 10, 2014

To: Bowie State University Campus Community 
From: Wayne Rose, Vice President for Information Technology & CIO
Re: Systems Security and Network Access           

As you may have heard, BSU was featured on the news recently in reference to a 2013 security audit. This audit identified opportunities for improvement that we were already in the process of addressing, and many of the items listed were already resolved before the auditors left the campus.

Although we have begun implementation of an aggressive strategic transformation of our entire IT enterprise and are continuing to fine-tune any remaining items noted in the audit, nefarious entities have been trying to penetrate our systems.

We are currently working with our security vendors on updating additional security parameters to enhance our network and add greater protection to our data and technical environment. While these updates should be transparent, users may notice minor system reaction changes. Should you experience any unexpected difficulties, please contact the Helpdesk at ext. 24357. We have assembled a team of technicians that are available to respond quickly to any concerns. 

Maintaining the highest levels of security for critical systems is an ongoing challenge for all organizations, and the university is committed to continuing to improve our IT security infrastructure. DIT will continue the required fine-tuning of our security posture over the summer months to keep our systems and data safe and ensure system uptime and application availability.

Please note that updated information can be found via the new IT Status Alerts section of the DIT website: http://www.bowiestate.edu/it/it-status-alerts/ and specific information under News and Updates: http://www.bowiestate.edu/it/news-and-updates/.

Thank you.

The Division of Information Technology


June 10, 2014

To: Bowie State University
From: Edna L. Palmer, Telecommunications Director
Re: Interruption of Telephone Service

The Office of Telecommunications has scheduled battery replacement in the Housing Telecommunications closets on Wednesday, June 11, 2014.  There will be no telephone service in Haley, CMRC, Towers and Crawford Hall from 5:00 p.m. until 7:00 p.m.

Thank you for your consideration in this matter and we apologize for any inconvenience.

Please contact me on ext. 24101, if you have any questions.


 May 7, 2014

To: Bowie State University Campus Community
From: Broadcast
Re: DIT:  Phishing email - Your Mailbox is Full

Good morning,

Users are reporting receiving an email with “Your Mailbox is Full” as the Subject.  This is a phishing email and should be ignored and deleted.

Thank you.


April 21, 2014

To: Bowie State University Campus Community
From:  Wayne Rose, Vice President for Information Technology & CIO
Re:  DIT Standard Equipment Request Process

The ongoing process for requesting and receiving quotes and approvals for technology related purchases has proved confusing at times. Therefore, to ensure clarity and consistency, the Division of Information Technology (DIT) has developed an improved authorization process for requesting technology quotes and ordering equipment, and has aligned this process to expedite purchasing.

Departments seeking technology purchases can now complete the DIT Standard Equipment Request Form to facilitate technology quote requests. This form, with additional information is posted on the DIT Forms section of the Information Technology web page located at the following link: http://www.bowiestate.edu/it/dit-forms/new-equipment-request-form/. This is a PDF form that can be completed on-line by selecting “Click to view/print form.”  

After completing the form, it should be sent to Helpdesk@bowiestate.edu.

We have also developed an equipment and accessories informational page that reflects the current standard equipment as it relates to desktop computers, laptops, tablets, monitors, printers, scanners, and other accessories. This information is listed via the equipment type, manufacturer and model, and includes a link to specific product information. Standard equipment details can be accessed via the following link: http://www.bowiestate.edu/it/dit-forms/available-equipment-and-access/

To assist departments with completing the form and to answer any questions, DIT will hold three (3) informational review sessions as follows:

Day:

Time:

Location:

Thursday, April 24, 2014

1:30 – 2:00 p.m.

Library-DIT Training Room

Monday, April 28, 2014

1:30 – 2:00 p.m.

Library-DIT Training Room

Friday, May 2, 2014

11:00 – 11:30 a.m.

Library-DIT Training Room

Please contact Ms. Leandre Fields at lfields@bowiestate.edu should you have any questions.


April 15, 2014

To: Bowie State University Campus Community
From: Wayne Rose, Vice President for Information Technology & CIO
Re: Update on Removal of Windows XP Computers

The Division of Information Technology has made good progress with removing the Windows XP desktop operating system from our network. To date, we have updated approximately 95% of all XP workstations to the Windows 7 operating system.

Since support for XP is discontinued via Microsoft, it is critical we remove these systems as they pose a security risk. Therefore, if you are still using a Windows XP computer or have one in your environment, please call the Helpdesk (x.4357) and put in a ticket to ensure your workstation is scheduled to be serviced this week.

All XP workstations were to be updated or removed by March 28, 2014. Therefore, computers with the XP operating system not upgraded or scheduled to be upgraded this week will be removed from the Bowie State University network starting Monday, April 21, 2014.

Thank you.


March 12, 2014

To: Bowie State University Campus Community
From: Edna L. Palmer, Telecommunications Director
Re: Voice Mail Maintenance 

The Office of Telecommunications has scheduled routine maintenance for the Voice Mail System on Friday, March 14, 2014 at 6:00 p.m.  The system will be down at 6:00 p.m. and you will not have access to voice mail for approximately thirty (30) minutes.

Thank you for your consideration in this matter and we apologize for any inconvenience.

Please contact me on ext. 24101, if you have any questions.


March 12, 2014

To: Bowie State University Campus Community
From: Wayne Rose, Vice President for Information Technology & CIO
Re: DIT Systems Improvement Schedule

In the past year, DIT has experienced several network outages where unscheduled emergency work had to be performed to keep the network operational. I believe we all agree that significant systems improvements are required, and to ensure a greater degree of “systems up time,” regular systems maintenance must be conducted.

As part of this improvement process, DIT will implement a systems maintenance downtime window on the third Saturday of each month from 9:00 a.m. to 5:00 p.m.

Due to the size of our information technology systems and the amount of equipment that encompasses our infrastructure, technicians will be able to work to perform well needed monthly systems improvements. As a result of this schedule, users may experience intermittent systems disruption should they be on the network during this time.

Please note that updated information can be found via the new IT Status Alerts section of the DIT website: http://www.bowiestate.edu/it/it-status-alerts/ and specific information under News and Updates: http://www.bowiestate.edu/it/news-and-updates/

Thank you.


March 12, 2014

To: Bowie State University Campus Community
From: Wayne Rose, Vice President for Information Technology & CIO
Re: Student Account and Web Remote Email Access

In regard to students accessing their Microsoft Office 365 account, we were informed today that Microsoft has identified the specific issue causing this problem, and they are now working to test a proposed solution.  It is our hope this solution will address our challenges, and that we will be able to implement the prescribed solution shortly.

The faculty and staff issue of remote access to email has been corrected and is now functioning once again. If users are still experiencing any challenges, they should contact the DIT Helpdesk. 

We will continue to provide updated communications regarding the student Microsoft Office 365 issue until it is resolved.

Please note that updated information can be found via the new IT Status Alerts section of the DIT website: http://www.bowiestate.edu/it/it-status-alerts/ and specific information under News and Updates: http://www.bowiestate.edu/it/news-and-updates/

Thank you


March 11, 2014

To: Bowie State University Campus Community
From: Wayne Rose, Vice President for Information Technology & CIO
Re: Student Account and Web Remote Email Access

It has been reported that many students are not able to access their Microsoft Office 365 account.  In addition, some faculty and staff members are not able to access email remotely.

Although all Bowie State University systems are operational and most users can access them, DIT is aware of the challenge where some users are not able to gain access.

For the student account access issue, Microsoft has confirmed “a bug” in their system, and their engineers are aggressively working to reprogram the system and make the required corrections. Aside from this, all other student systems are available and operational.

Additionally, the faculty and staff issue of remote access to email communication is being addressed by DIT technicians and our external support vendors to quickly identify and correct the access issue.

We will continue to provide updated communications regarding these issues, as additional information is available.  

Please note that updated information can be found via the new IT Status Alerts section of the DIT website: http://www.bowiestate.edu/it/it-status-alerts/ and specific information under News and Updates: http://www.bowiestate.edu/it/news-and-updates/.

Thank you.


March 6, 2014

To: Bowie State University Campus Community
From: Wayne Rose, Vice President for Information Technology & CIO
Re: Removal of Windows XP computers by March 28, 2014

Microsoft has informed all uses of their Windows XP desktop operating system that support and automatic updates will end after 12 years of service. This means that any new vulnerability discovered in Windows XP will not be addressed, and this can put the university at risk.

Therefore, it is essential that all computers running Windows XP be removed from the Bowie State network by Friday, March 28, 2014.  To assist in making plans to locate and remove these machines, DIT has compiled an initial list of known Windows XP workstations which will be made available to appropriate managers and departments.

As part of this transition, DIT is working to provide more standardized equipment replacement choices for desktops, laptops, tablets, etc.   Further, a new DIT Equipment Request Form is being developed and expected to be posted on the DIT web site by the end of this week.  DIT will provide additional information as we move forward.

Please note that updated information can be found via the new IT Status Alerts section of the DIT website: http://www.bowiestate.edu/it/it-status-alerts/ and specific information under News and Updates: http://www.bowiestate.edu/it/news-and-updates/

Thank you.


January 28, 2014

To: Bowie State University Campus Community
From: Edna Palmer, Telecommunications Director
Re: Voice Mail Service Call

The Office of Telecommunications has scheduled the voice mail vendor on campus today, Tuesday, January 28, 2014 to perform work on the voice mail system.   The system will be down at 6:00 p.m. and you will not have access to voicemail for approximately two (2) hours.  This service call is expected to finalize some of the challenges we are currently experiencing.

Thank you for your consideration in this matter and we apologize for any inconvenience.

Please contact me on ext. 24101, if you have any questions.

Please note that updated information can be found via the new IT status Alerts section of the DIT website: http:/www.bowiestate.edu it.it-status-alerts/.


January 27, 2014

To: Bowie State University Campus Community
From: Edna Palmer, Telecommunications Director
Re:  Voice Mail Maintenance

As you were made aware, Telecommunications did a maintenance upgrade on our voice mail system on Friday evening, January 24, 2014.  However, as a result of the maintenance, some users inadvertently lost some of their stored messages.  We apologize as this was not an expected result of the maintenance and unfortunately cannot retrieve those messages back.

NOTE:  Some users may experience that they will have to initialize their voice mailbox again.  Please call the Telecommunications Office if you need assistance and we will be than glad to assist you.

We apologize for any inconvenience as this was not the expected result of this maintenance.

Please call me on ext. 24101 for assistance and concerns. 

Please note that updated information can be found via the news IT Status Alerts section of the DIT website: http:/www.bowiestate.edu it.it-status-alerts/


January 3, 2014

To: Bowie State University Campus Community
From:Wayne Rose, Vice President for Information Technology & CIO
Re: Critical systems improvement update

A firmware update is required to the main switch allowing communication external to BSU.

All external connection to campus systems will be unavailable beginning at 11:00 p.m. this evening. We do not expect this update to take very long and expect to have system access restored 12:00 a.m.

We will keep you informed when all services have been restored.

Please note that updated information can be found via the new IT Status Alerts section of the DIT website:http://www.bowiestate.edu/it/it-status-alerts/ and specific information under News and Updates:http://www.bowiestate.edu/it/news-and-updates/.

Thank you.

The Division of Information Technology
Rob Johnson