News and Updates

April 15, 2014

To: Bowie State University Campus Community
From: Wayne Rose, Vice President for Information Technology & CIO
Re: Update on Removal of Windows XP Computers

The Division of Information Technology has made good progress with removing the Windows XP desktop operating system from our network. To date, we have updated approximately 95% of all XP workstations to the Windows 7 operating system.

Since support for XP is discontinued via Microsoft, it is critical we remove these systems as they pose a security risk. Therefore, if you are still using a Windows XP computer or have one in your environment, please call the Helpdesk (x.4357) and put in a ticket to ensure your workstation is scheduled to be serviced this week.

All XP workstations were to be updated or removed by March 28, 2014. Therefore, computers with the XP operating system not upgraded or scheduled to be upgraded this week will be removed from the Bowie State University network starting Monday, April 21, 2014.

Thank you.


March 12, 2014

To: Bowie State University Campus Community
From: Edna L. Palmer, Telecommunications Director
Re: Voice Mail Maintenance 

The Office of Telecommunications has scheduled routine maintenance for the Voice Mail System on Friday, March 14, 2014 at 6:00 p.m.  The system will be down at 6:00 p.m. and you will not have access to voice mail for approximately thirty (30) minutes.

Thank you for your consideration in this matter and we apologize for any inconvenience.

Please contact me on ext. 24101, if you have any questions.


March 12, 2014

To: Bowie State University Campus Community
From: Wayne Rose, Vice President for Information Technology & CIO
Re: DIT Systems Improvement Schedule

In the past year, DIT has experienced several network outages where unscheduled emergency work had to be performed to keep the network operational. I believe we all agree that significant systems improvements are required, and to ensure a greater degree of “systems up time,” regular systems maintenance must be conducted.

As part of this improvement process, DIT will implement a systems maintenance downtime window on the third Saturday of each month from 9:00 a.m. to 5:00 p.m.

Due to the size of our information technology systems and the amount of equipment that encompasses our infrastructure, technicians will be able to work to perform well needed monthly systems improvements. As a result of this schedule, users may experience intermittent systems disruption should they be on the network during this time.

Please note that updated information can be found via the new IT Status Alerts section of the DIT website: http://www.bowiestate.edu/it/it-status-alerts/ and specific information under News and Updates: http://www.bowiestate.edu/it/news-and-updates/

Thank you.


March 12, 2014

To: Bowie State University Campus Community
From: Wayne Rose, Vice President for Information Technology & CIO
Re: Student Account and Web Remote Email Access

In regard to students accessing their Microsoft Office 365 account, we were informed today that Microsoft has identified the specific issue causing this problem, and they are now working to test a proposed solution.  It is our hope this solution will address our challenges, and that we will be able to implement the prescribed solution shortly.

The faculty and staff issue of remote access to email has been corrected and is now functioning once again. If users are still experiencing any challenges, they should contact the DIT Helpdesk. 

We will continue to provide updated communications regarding the student Microsoft Office 365 issue until it is resolved.

Please note that updated information can be found via the new IT Status Alerts section of the DIT website: http://www.bowiestate.edu/it/it-status-alerts/ and specific information under News and Updates: http://www.bowiestate.edu/it/news-and-updates/

Thank you


March 11, 2014

To: Bowie State University Campus Community
From: Wayne Rose, Vice President for Information Technology & CIO
Re: Student Account and Web Remote Email Access

It has been reported that many students are not able to access their Microsoft Office 365 account.  In addition, some faculty and staff members are not able to access email remotely.

Although all Bowie State University systems are operational and most users can access them, DIT is aware of the challenge where some users are not able to gain access.

For the student account access issue, Microsoft has confirmed “a bug” in their system, and their engineers are aggressively working to reprogram the system and make the required corrections. Aside from this, all other student systems are available and operational.

Additionally, the faculty and staff issue of remote access to email communication is being addressed by DIT technicians and our external support vendors to quickly identify and correct the access issue.

We will continue to provide updated communications regarding these issues, as additional information is available.  

Please note that updated information can be found via the new IT Status Alerts section of the DIT website: http://www.bowiestate.edu/it/it-status-alerts/ and specific information under News and Updates: http://www.bowiestate.edu/it/news-and-updates/.

Thank you.


March 6, 2014

To: Bowie State University Campus Community
From: Wayne Rose, Vice President for Information Technology & CIO
Re: Removal of Windows XP computers by March 28, 2014

Microsoft has informed all uses of their Windows XP desktop operating system that support and automatic updates will end after 12 years of service. This means that any new vulnerability discovered in Windows XP will not be addressed, and this can put the university at risk.

Therefore, it is essential that all computers running Windows XP be removed from the Bowie State network by Friday, March 28, 2014.  To assist in making plans to locate and remove these machines, DIT has compiled an initial list of known Windows XP workstations which will be made available to appropriate managers and departments.

As part of this transition, DIT is working to provide more standardized equipment replacement choices for desktops, laptops, tablets, etc.   Further, a new DIT Equipment Request Form is being developed and expected to be posted on the DIT web site by the end of this week.  DIT will provide additional information as we move forward.

Please note that updated information can be found via the new IT Status Alerts section of the DIT website: http://www.bowiestate.edu/it/it-status-alerts/ and specific information under News and Updates: http://www.bowiestate.edu/it/news-and-updates/

Thank you.


January 28, 2014

To: Bowie State University Campus Community
From: Edna Palmer, Telecommunications Director
Re: Voice Mail Service Call

The Office of Telecommunications has scheduled the voice mail vendor on campus today, Tuesday, January 28, 2014 to perform work on the voice mail system.   The system will be down at 6:00 p.m. and you will not have access to voicemail for approximately two (2) hours.  This service call is expected to finalize some of the challenges we are currently experiencing.

Thank you for your consideration in this matter and we apologize for any inconvenience.

Please contact me on ext. 24101, if you have any questions.

Please note that updated information can be found via the new IT status Alerts section of the DIT website: http:/www.bowiestate.edu it.it-status-alerts/.


January 27, 2014

To: Bowie State University Campus Community
From: Edna Palmer, Telecommunications Director
Re:  Voice Mail Maintenance

As you were made aware, Telecommunications did a maintenance upgrade on our voice mail system on Friday evening, January 24, 2014.  However, as a result of the maintenance, some users inadvertently lost some of their stored messages.  We apologize as this was not an expected result of the maintenance and unfortunately cannot retrieve those messages back.

NOTE:  Some users may experience that they will have to initialize their voice mailbox again.  Please call the Telecommunications Office if you need assistance and we will be than glad to assist you.

We apologize for any inconvenience as this was not the expected result of this maintenance.

Please call me on ext. 24101 for assistance and concerns. 

Please note that updated information can be found via the news IT Status Alerts section of the DIT website: http:/www.bowiestate.edu it.it-status-alerts/


January 3, 2014

To: Bowie State University Campus Community
From:Wayne Rose, Vice President for Information Technology & CIO
Re: Critical systems improvement update

A firmware update is required to the main switch allowing communication external to BSU.

All external connection to campus systems will be unavailable beginning at 11:00 p.m. this evening. We do not expect this update to take very long and expect to have system access restored 12:00 a.m.

We will keep you informed when all services have been restored.

Please note that updated information can be found via the new IT Status Alerts section of the DIT website:http://www.bowiestate.edu/it/it-status-alerts/ and specific information under News and Updates:http://www.bowiestate.edu/it/news-and-updates/.

Thank you.

The Division of Information Technology
Rob Johnson