Navigation

News and Updates

April 23, 2015

To: Bowie State University Campus Community
From: Wayne Rose, Vice President for Information Technology & CIO
Re: Microsoft Office 2013 Rollout         

As part of our IT Transformation Roadmap, we are upgrading the campus-wide Microsoft (MS) Office environment from Office 2003/2007 to the improved Office 2013.

It is important that we remove the older versions of this application due to limited support and potential vulnerabilities. Therefore, our goal is to have everyone using the latest version of this application by September 2015.

Users can upgrade to MS Office 2013 via the new Bowie State University Support Portal. Simply log into the portal with your BSU credentials, select “User Console Library” in the top left and then select “Install Microsoft Office Professional Plus 2013.”

To ensure maximum efficiency and effectiveness in using MS Office 2013, the Division of Information Technology is working with the Office of Human Resources to offer the Stepping Stones Technology Training Series, an on-site training program for BSU employees (check out the on-site training schedule online). The training topics are: Outlook 2013, One Note 2013, Excel 2013, Access 2013, and Navigating Skillsoft.

In addition to the on-site training, there are two online options to complete training on using MS Office 2013:

  • Skillsoft
  • Microsoft Online Learning  (More information to follow)

For more information about the Stepping Stones Technology Training Series, contact the following individuals:

Nicol King
Manager of Training, Development & Benefits
nking@bowiestate.edu
2-3455

Nicole Carter
Information Technology Project Manager
ncarter@bowiestate.edu
2-3932


April 10, 2015 (12:36 PM)

To: Bowie State University (BSU) Campus Community
From: DIT and the Office of Facilities Management
Re: Update- Broken Fiber Cable 

Thank you for your patience and understanding. Access to the wireless network- BSUGUEST has been restored.


April 10, 2015 (10:34 AM)

To: Bowie State University (BSU) Campus Community
From: DIT and The Office of Facilities Management
Re: Update- Broken Fiber Cable

As of this morning, the network fiber optic line that was accidentally broken during the Wiseman demolition has been replaced with a temporary fiber optic line, and telephone and network services has been restored to the affected areas on campus.

However, access to the BSUGUEST Wi-fi is not fully operational. Engineers are continuing to work on getting this service restored and we will continue to keep you updated.

We apologize for the inconvenience and are doing everything possible to restore all communications services.

Thank you


 April 8, 2015

To: Bowie State University Community 
From: DIT and The Office of Facilities Management
Re: Damaged Fiber Cable

We were just informed that a network fiber optic line was accidentally damaged during the Wiseman Student Centre demolition. Therefore, all campus buildings beyond the demolition site are without network connectivity and telephone service.

The Office of Facilities Management has contacted an external vendor who is currently on site to assess the damages and to make the necessary repairs to the cable.

We currently do not have a timeframe as to how soon service will be restored, but we are working as quickly as possible to restore network and phone services. We will keep the campus community updated.


April 8, 2015

To: Bowie State University Community 
From: Wayne Rose, Vice President for Information Technology & CIO
Re: Undeliverable (Bounce-back) Email Remedy

Now that we have made the transition to our new email infrastructure and have removed the outdated systems, some users may be experiencing email bounce-backs.

To ensure operability during the transition, the various email systems were configured (old and new) to work seamlessly. However, now that we have removed the old email infrastructure, any addresses that were tied to the old email address book may be returned as undeliverable, and the email is then “bounced-back” to the sender.

To correct this, when you begin to type the email address that was returned as undeliverable in the “To:” box, it will automatically suggest the email address. Highlight the selection via your mouse cursor, delete the entry, then select the email address from the global address list. Going forward, that email should not be returned as undeliverable.

As always, in the event you require technical assistance or are experiencing challenges, please contact the Help Desk directly at 2-4357.

Please note that updated information can be found via the new IT Status Alerts section of the DIT website and specific information under News and Updates.


February 10, 2015

To: Bowie State University (BSU) Campus Community
From: Wayne Rose, Vice President for Information Technology & CIO
Re: IT Infrastructure Configuration and Update

The Division of Information Technology (DIT) has made good progress with enhancing the availability and reliability of our IT infrastructure. To ensure we continue to provide reliable service, we periodically need to perform system adjustments.

Therefore, DIT will implement a security update to enhance and protect network operations. Although these adjustments should not impact users or the operation, we are taking every precaution to ensure such changes are as transparent as possible.

As always, in the event you require technical assistance or are experiencing network challenges, please contact the Helpdesk directly at X. 24357.

Please note that updated information can be found via the new IT Status Alerts section of the DIT website: http://www.bowiestate.edu/it/it-status-alerts/ and specific information under News and Updates: http://www.bowiestate.edu/it/news-and-updates/.

Thank you.