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The Power of Listening in Customer Service

October 12, 2017 10:30am - 11:30am

Description

During this workshop, faculty and staff will: 

  • Discuss the importance and challenges of active listening
  • Understand the difference between hearing and listening
  • Recognize the verbal and nonverbal signs of active listening
  • Hear tips on how to become an effective active listener

Location

Thurgood Marshall Library, Conference Room