Event Contact
Keisha Gilmore
kgilmore@bowiestate.edu
301-860-3455
The Power of Listening in Customer Service
October 12, 2017 10:30am - 11:30amDescription
During this workshop, faculty and staff will:
- Discuss the importance and challenges of active listening
- Understand the difference between hearing and listening
- Recognize the verbal and nonverbal signs of active listening
- Hear tips on how to become an effective active listener
Location
Thurgood Marshall Library, Conference Room