COVID-19 FAQ Counseling Services

COVID-19 Frequently Asked Questions: Counseling Services

How do I contact a counselor?

In non-urgent situations, students should email or leave a message on 301-860-4169 from 8 a.m. to 5 p.m. Monday through Friday. If you experience an after hour crisis Monday-Thursday 5:30 p.m. - 8:00 a.m. or Friday 5:30 p.m. - Monday 8: 00 a.m, please call 301-860-4164.

If you have been receiving services during the academic year, your counselor will contact you to schedule a virtual appointment. Currently, telephone or video sessions are available.

Students new to Counseling Services shall be provided brief, solution-focused telephone consultations, case management, or referral until in-person sessions resume and a full intake assessment can be completed.

You will receive a response to your message by the next business day.


Who is eligible for services?

Students must be physically present in the state of Maryland during the virtual counseling appointment. Students are required to verify identity and location at sessions, and be in a private space or wear headphones to ensure that the sessions are confidential. Out-of-state students will be referred to the Case Manager to be directed to local resources.

Students must meet the usual eligibility criteria for receiving counseling services such as being a currently enrolled student.

Students with moderate to severe mental health concerns will be referred to community treatment providers.


What should I do in an emergency?

If you experience an emergency while on campus, please contact Public Safety on extension 2-4040. If you experience a crisis off-campus, please call 911 or proceed to the nearest hospital.


How do I seek help for a family member or friend who attends Bowie State University?

You may contact by email or call 301-860-4169 and leave a message. A counselor will return your call and provide consultation. However, please note that students must voluntarily seek services.


Are there other resources that I can access?

For mental health support, you can access the following:
Self-Help Resources

Phone Apps:
(Everyday guide to health and happiness. Learn the life changing skills of meditation and mindfulness in just a few minutes a day through hundreds of guided sessions on everything from managing stress and anxiety to sleep, productivity, exercise, and physical health.) Improve your relationship with yourself and others.

MindShift (a great tool for anxiety available on Iphone and Android, developed by Anxiety BC. It teaches relaxation skills, develops new thinking, and suggests healthy activities. Designed for youth but useful to anyone).

Relax and Sleep Well with Glenn Harold (20-minute guided meditation with music to help you fall asleep. Relaxing and gentle).

National Crisis Hotlines and Online Services:

  • National Suicide Prevention Lifeline 1-800-273-8255

(The National Suicide Prevention Hotline is available at 1-800-273-8255 (24 hours a day, 7 days a week) and a live chat is available here).

  • The Trevor Project (LGBTQ Suicide Hotline): 1-866-488-7386
  • Trans Lifeline: 1-877-565-88
  • Crisis Text Line: Text HOME to 741741
  • Crisis Text Line for Students of Color: Text STEVE to 741741