COVID-19 Updates

BSU is open. An initial plan to return to campus in the fall 2020 semester is now available.

Coronavirus Frequently Asked Questions


Coronavirus Impact FAQ

Find answers to frequently asked questions submitted to and here. Check for updates.

Jump to: Academics | Housing | Financial Aid & Refunds | Support | Wellness | Commencement & Graduation | Bulldog Card Office | Student Center | BSU Dining Services | BSU Bookstore | Campus & Misc.


Where can I find information on the Pass/No Credit option for the spring 2020 semester?
Please read Frequently Asked Questions for Current Students Regarding Pass/No Credit Options Spring 2020

What is the university’s response to the request to implement pass/fail grading?
Please read
Changes to Undergraduate & Graduate Course Grading & Withdrawal Policies for Spring 2020 Semester.

I missed midterms due to my illness, but cannot show my professors documentation.
Faculty are being flexible with students on their
so we suggest you reach out to your instructor to discuss your situation. Please direct any academic concerns to the

How will advising be done?
Academic Advising has begun and you can register for an appointment via ICan.



Should students pay the housing application fee? If so, will the fee be refunded if conditions do not improve for students live on campus?
Yes. Please continue with the housing process. All fees will be credited to your account should we find ourselves in a situation where we are continuing with online learning.

How can I pay my housing application fee?
Both the application and online payment links are available on the Apply for Housing webpage.

Will students who paid for housing, meal plan, and other expenses be reimbursed?
Please read
Refund of Student Fees & Commencement Update.

When will the application for traditional housing open?
The housing application
opens on April 15 for returning students, and an email will be sent. If your student is an incoming freshman, that application is open now. See the Apply for Housing page for additional information.

Why have students in the dorms been urged to leave campus, but students in CMRC remain. Why hasn’t that building been evacuated like the others? 
All students living on campus have been asked to move out beginning April 6, including those in CMRC. However, students living at the Enclave can remain in their apartments until the end of their lease because the Enclave is off campus, and has more of an independent living arrangement.  The agreement for the Enclave is different from the traditional halls and CMRC.

Are we still required to continue payments for room and board even though students are moving out and attending online classes?
Please continue to make all scheduled payments. We do not want to cause any disruptions to student accounts and are currently discussing the issue of refunds. Please read the Refund of Student Fees & Commencement Update.

Will housing be available during the summer break?
At this time it’s hard to determine whether on-campus housing will be available during the summer. We will continue to monitor the status of the COVID19 pandemic and guidelines from the CDC and state officials. Please continue to check our Coronavirus Update web site. 


Financial Aid & Refunds

I’ve heard that some students have received their refund, when should others expect their refunds?
Credits were applied to more than 4000 student accounts the week of April 6. It will take some time for all credits to appear, depending on whether the instructions for BankMobile were followed. In addition, refunds will only be given if a student’s balance was 0.00. Otherwise, the credit(s) are applied to the student’s balance

How do we contact financial aid during this time?
Financial Aid is still accessible via telephone at 301-860-3450. You can schedule an appointment for a phone call at You can also email with questions or to submit documentation.

Will refunds be given to all students or just campus residents?
Please read the
Refund of Student Fees & Commencement Update.

Will commuters receive a refund since we will not be using parking facilities on campus due to the current situation of COVID-19 for the rest of the semester?
Please read the Refund of Student Fees & Commencement Update.



What accommodations are being made for students that do not have a computer or Wi-Fi access?
ny student who does not have Wi-Fi or access to a computer for remote instruction should email to indicate your special circumstances. The staff will work with individual students to provide support as needed.

Will the testing center be opened to accommodate students needing to take the midterm exam who require proctoring?
Please consult with your instructor on all matters related to your class requirements.

Does the University have laptops for students to use in a situation like this?
Any student who does not have Wi-Fi or access to a computer for remote instruction should email to indicate your special circumstances. The staff will work with individual students to provide support as needed.



Are counseling services available for students?
Yes, counseling services are available for students; please visit the COVID 19: Counseling Services FAQ for additional information and resources.

Where can I find resources for staying healthy during the pandemic?
The Henry Wise Wellness Center has shared Healthy Living Tools During COVID-19  from the State of Maryland Wellness Newsletter to keep you physically and emotionally engaged.

What can faculty and staff do to manage anxiety during this time?

Please take a moment to read Managing Anxiety & Engaging in Self-Care in the Era of the Coronavirus or Human Resources: Managing COVID-19 Stress & Anxiety.


Commencement & Graduation

If I purchased my cap and gown and would like to pick it up, when can I do so?
Due to COVID-19, all commencement regalia will be shipped to students who have pre-ordered by the required deadline. For students who purchased their cap & gown during the grad fair, orders will be mailed to the address on file at the University. Students who placed their orders online will have their cap & gown mailed to the address listed within the order. Shipping will begin the week of May 5 and all students who have placed orders are expected to have their regalia prior to the June 26th virtual commencement ceremony.

How will the university honor its graduates due to the cancellation of commencement?
Please read the President's Message: Virtual Commencement Celebration Set for Spring 2020 Graduates
  and visit the Virtual Commencent Celebration page for information on how the university will honor graduates.

When will seniors be cleared for graduation?
Graduation clearance will be done the week of May 27 – June 3. Students should check their Graduation Status at the link in Bulldog Connection. Students also should make sure their address is correct in Bulldog Connection. This address will be used to mail your diploma.


Bulldog Card Office

I have remaining Bulldog Bucks on my account, what is the process for requesting a refund?
Students may request a refund of any remaining Bulldog Bucks by completing the Bulldog Card Refund Form and emailing it to Dawnita Smith, Associate Director for Auxiliary Services at Please note that refunds are provided in the form of a check and mailed to the permanent address on file at the University. Students can expect their refund within 6-8 weeks from the date of submission.

Note: Bulldog Bucks do not expire and roll over from semester to semester. You may choose to leave the funds on your card and use them during the 2020-2021 school year. Bulldog Bucks transactions are returned in the form of a check because they are an allocation of funds added to your ID card and the refund is processed in our Accounts Payable office.

I lost my ID card, am I able to get a replacement at this time?
The physical Bulldog Card Office is closed and you will not be able to receive a replacement ID card. If you require assistance with information from your ID card, such as your ISO number, please email


Student Center

Is the Student Center open?
Currently the Student Center is open Monday – Friday from 1:00pm – 3:00pm to support dining operations in The Pub. The remainder of the building is closed.  You should only visit the Student Center for a grab and go meal from The Pub if you are an approved resident student who remains on campus.

Will I receive any credit from the Student Center Fee I paid for the spring 2020 semester?
The Student Center Fee is not included in the list of fees that will be adjusted. Approved fees for proration include housing, meal plan, parking, and athletics.


BSU Dining Services/Meal Plans

If I am a student who is approved to remain on campus, what are my options for dining?
Currently, The Pub is open for carryout Monday - Friday from 1:00pm – 3:00pm, serving grab and go sandwiches, salads, and hot meals. You are able to swipe your meal plan to obtain two meals a day while they are open. For weekend meals, requests must be made by completing the online survey.

Will I receive any credit from my spring 2020 meal plan charge?
Yes, you will receive a credit of 49% of your spring 2020 meal plan charge. This is includes both residential and commuter meal plans.

I didn’t use all of my flex points associated with my meal plan, will I be able to receive a credit for my remaining balance?
Yes. There will be a refund of unused flex dollars from each meal plan.  There is nothing that a student needs to do to enact the refund.  It will be posted as a credit to your student account.

If I have left campus, am I able to return to eat at The Pub?
To ensure to the safety of our campus community, and to comply with the Governor’s Stay at Home Order, you are not permitted to visit campus solely to obtain food at The Pub.


BSU Bookstore

How do I return my textbook rentals?
At this time, textbook rentals can only be returned via mail. Students with active rentals will receive an email no later than May 10 with instructions on printing shipping labels and mailing their books by the required deadline. For questions, please contact Joshua Gunn, Bookstore Manager at

Is the bookstore still open?
In response to Maryland’s state-wide Stay at Home Order, the BSU Bookstore will remain closed until further notice. Our website,, will remain available for online orders.

If I would like a refund for my cap and gown, how can I receive my money back?

Cap and gown returns can be made once the University reopens. A receipt is required for all cap and gown returns. Out-of-state and international students who have left campus should email and attach a copy of their receipt explaining their situation for an exception to this process.

Is the bookstore accepting buybacks of textbooks?
Buybacks will be accepted once the physical bookstore location is re-opened.


Campus & Misc.

Are there any projections available as yet on Fall enrollment numbers and how they may be affected by Covid 19?
As of mid-April, our fall numbers are still trending in a positive direction. Unfortunately, it is very difficult for us to project the impact the COVID-19 issue will have on fall enrollment at this time. Nevertheless, we have transitioned our focus to identify ways to engage students virtually, and to find ways to be flexible with our policies and services.

Can students return to campus?
Due to additional travel restrictions issued the week of March 30th in response to growing concern for COVID-19, the university is suspending move-out plans until the restrictions have been lifted. Read more.

Is the Nutrition Lounge open?
Yes, the Nutrition Loungs is open Monday - Friday from 11 a.m. - 1 p.m. for students that have been approved to remain on campus.

Will there still be a campaign retreat for students interested in a position? 

Yes, there is still a campaign retreat that will be held virtually. For additional election questions, students can email the BSU Elections Committee at