BSU Online Faculty Helpdesk

Faculty requests for help or service regarding Blackboard, Starfish and similar software are dealt throgh the Help Desk Office of the Division of Information Technology; it is open Monday, Tuesday, and Thursday from 8 a.m.-6 p.m., Wednesday from 8 a.m.-7 p.m., and Friday from 8 a.m.-5 p.m.

  • Phone: 301-860-4357 (301-860-HELP)
  • Email:
  • Walk-in: Thurgood Marshall Library, 2nd Floor, Room# 2004

In your request, please specify CourseID, Section and Academic Term. In addition, Academic Computing Staff, Dr. Fabio Chacon and Ms. Mariann Hawken, offer walk-in help sessions once a week. Please, consult Training Opportunities to determine the schedule.

BSU Online is aministered by Academic Computing Unit.