Welcome to iCAN/Starfish student guide!

What can you do with iCAN?

iCAN, powered by Starfish Early Alert, provides a central location to connect to the people and services that can help you acchieve your accademic goals – all of them accessible right from your iCAN Home page. It helps track your progress and connects you to relevant resources.

Please, log in to your iCAN/Starfish Home using the top tab of Blackboard named "iCAN" or directly to the "iCAN" link in My BSU. If it is the first time you do it, the page will ask you to fill-in some information about you. Once you have a profile, the appearance of the page will be like the image below.

This guide includes the basic steps you need to use iCAN features:

1. Set up your profile: Make it easier for your instructors and advisors to get to know you and stay in contact.


2. Connect to people and services that can help you: Use your personalized My Success Network and Courses channels for quick access to contact information, appointment scheduling, and course help.


3. Stay on track: Use your personalized Dashboard to stay on top of upcoming appointments, assignments, plans, and recommendations from your instructors.

Create/Update your profile in iCAN

Begin by setting up your student profile. Your profile lets instructors and advisors know who you are and how to contact you. It also gives you control over how you wish to receive emails.

1. Click the drop-down menu next to your name in the top right corner of your Home page to open your profile.


2. From here, you can customize your profile by uploading a photo, setting appointment reminders, and adding a secondary email address for receiving Starfish emails (e.g. your mobile phone).

To have Starfish emails sent to your mobile phone (in addition to sending to your primary institutional email address):

1. Enter the email address of your mobile phone in the Alternate Email field. This address will be a combination of your phone number plus carrier information. Click the cellphone icon for a list of common carriers and email address formats.


2. Click the Both radio button associated with “Send my correspondence to”.


3. Once you have made your desired changes to your profile, click the Submit button to save your updates.

Connect to people and services that can help you

My Success Network

The My Success Network and Courses channels display the people and services that are available to help you succeed. Click the My Success Network icon on your Home page to display your personalized network. This channel lists the people and resources that are available to assist you. (You can browse a broader list of available services in the Service Catalog). For each person or service listed you will find contact information, supporting websites, and, if online scheduling is enabled, a link to make an appointment. If a service includes a waiting room for walk-in appointments, you can click the “Waiting Room” link to find out how many students are currently in line.

Courses

Click the Courses icon on your Home page to display information about courses you are enrolled in as well as contacts and available support related to each. Like the My Success Network channel, it is personalized to show the people and services specific to the courses you are taking, and gives you the ability to make an appointment or request help related to a course.

Make an Appointment

1. Click the Schedule Appointment link below the contact information for the desired person or service in the My Success Network or Courses channel.

2. Use the small calendar on the left to quickly identify days with available office hours (available days will be shown in bold). Click the desired date in the small monthly calendar to display availability on that day.

3. Available time slots on the selected day will include a Sign up link. Click the Sign Up link associated with the desired time slot.
4. This opens the Add Appointment form. Complete the form by selecting a reason for the meeting and a course (if relevant). Include an explanation of what you need so that your instructor or advisor can be prepared for the meeting.

5. Click Submit to set the appointment. You will get an email with the appointment details and the appointment will be listed on your Dashboard.

Change an Appointment

Upcoming appointments will be listed on your Dashboard in the timeline view of your Home Screen. Click the edit icon (pencil) to modify the appointment or the cancel icon (x) to cancel it.

Request Help with a Course

1. Click the Help icon ) link next to any of the courses in which you are currently enrolled.


2. This will bring up the Request Help form. Select the Type of help needed from the drop down menu and give specific Details on how staff can assist you.


3. Click the Submit button to submit your request when you are finished.

Stay on track in your courses

Dashboard

Plans

Services Catalog

Certain counselors and advisors may be listed in your personal My Success Network channel, but other individuals and services can be found in the broader Services catalog accessed from the top navigation bar. On this page you can search for a service or scroll through the list of available services. For each service you can, view contact information, visit service websites, and schedule online appoints (if available).