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Enterprise Support Services

End of Spring 2016 Hours

  •  Monday, May 23rd - Friday, May 27th: 8:00 am - 5:00 pm
  • Saturday, May 28th: CLOSED
  • Sunday, May 29th: CLOSED
  • Monday, May 30th: CLOSED (Memorial Day) 

Summer 2016 Hours

  • Monday – Thursday: 8:00 AM – 8:00 PM
  • Friday: 8:00 AM – 5:00 PM
  • Saturday: 9:00 AM – 6:00 PM
  • Sunday: Closed

Welcome to the Helpdesk!

Welcome to the Enterprise Support Services. We are the one-stop shop for all of your technology needs on campus. Information and Academic Support Systems is dedicated to providing quality service to the students, faculty, and staff of BSU in a timely manner. You may submit your request for service several ways:

  • Phone: 301-860-4357 (301-860-HELP)
  • Email:
  • Walk-in: Thurgood Marshall Library, Basement, Room 090

Enterprise Support Services receives calls from faculty, staff, and students and filters those calls to the responsible division. All calls are prioritized using our issue ticketing system; therefore, the duration of your wait time will depend on how critical your issue is and the order in which your call was received.

The Enterprise Support Services Help Desk Office is open Monday - Friday from 8:00 a.m. - 5:00 p.m.

Open Labs

The Support Services team also manages three open labs and two instructor labs, located on the first floor of Thurgood Marshall Library.

Hawkes Learning Lab 090A - Used by the Mathematics Department, School of Arts and Sciences
Instructional Lab 090B
- By reservation only
-  27 PCs all equipped with Windows 7 & Microsoft Office 2013 
090D - 35 PCs all equipped with Windows 7 & Microsoft Office 2013

To obtain assistance for computer lab resources, please contact us:

  • Phone: 301-860-4357 (301-860-HELP)
  • Email:
  • Walk-in: Thurgood Marshall Library, 1st Floor, Room 090

Support service technicians are available Monday - Friday from 8:00 a.m. - 5:00 p.m.​​​​