Skip to Main Content

Navigation

Enterprise Support Services

Fall 2016 Hours

  • Monday – Thursday 8:00AM – 10:00PM

  • Friday – 8:00AM – 5:00PM

  • Saturday – 9:00AM – 6:00PM

  • Sunday – 1:00PM – 8:00PM

Closed Monday, September 5th, 2016

Welcome to the Helpdesk!

Welcome to the Enterprise Support Services. We are the one-stop shop for all of your technology needs on campus. Information and Academic Support Systems is dedicated to providing quality service to the students, faculty, and staff of BSU in a timely manner. You may submit your request for service several ways:

  • Phone: 301-860-4357 (301-860-HELP)
  • Email: helpdesk@bowiestate.edu
  • Walk-in: Thurgood Marshall Library, Basement Level, Room 090

Enterprise Support Services receives calls from faculty, staff, and students and filters those calls to the responsible division. All calls are prioritized using our issue ticketing system; therefore, the duration of your wait time will depend on how critical your issue is and the order in which your call was received.

The Enterprise Support Services Help Desk Office is open Monday - Friday from 8:00 a.m. - 5:00 p.m.

Open Labs

The Support Services team also manages three open labs and one instructor lab, located on the basement level of the Thurgood Marshall Library.

090A - Grad Lab
090B
- By reservation only (Instructional Lab)
090C-  27 PCs all equipped with Windows 10 & Microsoft Office 2016
090D - 35 PCs all equipped with Windows 10 & Microsoft Office 2016

To obtain assistance for computer lab resources, please contact us:

  • Phone: 301-860-4357 (301-860-HELP)
  • Email: helpdesk@bowiestate.edu
  • Walk-in: Thurgood Marshall Library, Basement Level, Room 090

Support service technicians are available Monday - Friday from 8:00 a.m. - 5:00 p.m.​​​​