May
16
2023
Customer Service: Dealing With Difficult People
10:00 AM - 11:30 AM
Do not let "difficult" people ruin another day! Learn approaches for maintaining your composure and clarifying underlying issues, as well as strategic questioning and listening techniques to discover what is behind someone with a difficult personality. Leave the course refreshed and prepared to minimize the negative impact of difficult people in your work environment.
Speaker: Mary Ogan
Click Here to Register:
Cost
$ Free
Location
Robinson Hall , RM 1114
Bowie State University
Bowie, MD, 20715
Contact
Mary Ogan
Phone: 3018603455