Jun
27
2023
Customer Service in the Digital Age: Delivering Exceptional Service in a Tech Landscape
10:00 AM - 11:30 AM
This 90-minute workshop serves as an introductory session to raise awareness about the impact of technology on customer service and emphasizes the importance of delivering exceptional service in digital channels. Participants will gain valuable insights and practical strategies to enhance their digital customer service performance and expectations by exploring key skills and common tools.
Speaker: Mary Ogan
Location
Robinson Hall , RM 1114
Bowie State University
Bowie, MD, 20715
Contact
Mary Ogan
Phone: 3018603455