Mar
12
2024
Customer Service: Dealing With Difficult People
9:00 AM - 10:30 AM
Do not let "difficult" people ruin another day! Learn approaches for maintaining your composure and clarifying underlying issues, as well as strategic questioning and listening techniques to discover what is behind someone with a difficult personality. Leave the course refreshed and prepared to minimize the negative impact of difficult people in your work environment.
Speaker: Mary Ogan| Manager of Training & Development|Office of Human Resources
Click HERE to register
Cost
$ Free
Location
Virtual
MD
Contact
Mary Ogan
Phone: 3018603455