Priority 1: Emergency
Response should be within one working day. Situation is an immediate safety or health hazard.
- Glass —windows, side lights, mirrors—broken with sharp edges or out completely
- Locks—any window or door lock not working at all that can be accessed from the outside and that could lead to a break-in or locks that need to be changed for security reasons, interior locks on sensitive space
- Plumbing—overflowing, major leaking, clogged—drains, sinks or toilets
- Electrical—out completely, sparking, loose outlet/switch
- Cleaning of broken glass in entryways or stairwells, common bathrooms, offensive graffiti
- Torn carpet that poses a safety concern
- Multiple lights that are burnt out in work areas, hallways, stairwells or bathrooms
- No heat or air conditioning
- Furniture—dangerous condition, blocking stairways or exits, fire systems
- Gas or burning odor
- Elevator problems
- Hazardous or toxic material accidents
- Hazardous conditions that could lead to injury, i.e. ice on walkway
- Ceiling or roof leak
Priority 2: Urgent
Response should be within three working days.
- Partial plumbing problem—bathroom faucet not working, drains not working properly, loose toilets, water sprays
- Missing lights in common areas and offices
- Common areas and offices need cleaning
- Partial electrical problem, i.e. circuit breaker for coffee maker
- Malfunctioning door lock (door lock still lockable)
Priority 3: Routine
Response should be within five working days.
- Single air conditioner or heater noisy or not working all
- Single light burnt out
- Window glass cracked
- Keys and/or locks
Priority 4: Deferred
Response should be within 15 working days.
- Drapery repairs/replacement
- Painting of offices (if budgeted)
- Carpet repair/replacement (if budgeted)
- Carpentry work—hot files mounted, assemble bookcases, office signs (no renovations)
Priority 5: Projects
- All project work such as capital projects or major renovations will be planned and scheduled by Planning and Development.