Service Units

The Division of Information Technology is comprised of the following service units: 

Also reference our Division of Information Technology Organizational Chart (PDF).

Academic Computing & Online Course Support

The Academic Computing and Online Course Support department assists instruction and learning through various delivery methods employing the use of technology. Utilizing the rich tradition and quality instructional portfolio developed by BSU faculty, the department’s aim is to support the development and growth of a plethora of instructional media and information delivery for BSU students, faculty, and staff.  The department also leads in the administration, support, and training for the University’s learning management system (Blackboard Learn, Blackboard Collaborate), the Early Alert and Communication System (iCAN/Starfish), the Accessibility System (Ally Technology), among other various academic technology applications. 

Digital Transformation

Digital Transformation is responsible for building and sustaining an efficient and effective enterprise IT strategy supported by best practices and sound business management decisions. ITSP accomplishes this by strategically overseeing the IT enterprise architecture, ensuring that all IT projects and divisional operations integrate and align with the University’s mission, goals and objectives. 

Digital Transformation encompasses technology standardization, IT analysis, development, planning, execution and review.  The team conducts IT strategic planning, oversee deliverable metrics and document policies for standard operating procedures to facilitate a robust enterprise IT infrastructure. 

Digital Transformation will accomplish this via the following: 

  • Conducts analysis to create, guide and validate future directions and business decisions required to successfully guide systems implementation and development 
  • Work to identify barriers to achieving division and university objectives, and develop an approach that allows the university to overcome obstacles via embracing information technology as a core enabler 
  • Function as a coordinating technical body by developing and implementing strategies that satisfy the objectives of individual departments as well as promoting overall corporate goals via the use of technology and information systems. 
  • Gather information on challenges and objectives. Consolidates individual strategic aims into an overall approach 
  • Uncovers IT obstacles the university faces and what technical strategic activities can be leveraged to facilitate success 
  • To achieve success, we must align key divisional processes for effective strategy execution to encompass IT initiative management, best practices, and strategy communication 
  • Develops and produces the BSU IT Strategic Plan linked to critical activities 
  • Lead and administer the IT Project Request process 

Enterprise Application Support

Enterprise Application describes a collection of computer programs with common business applications, tools for modeling how the entire organization works, and development tools for building applications unique to the organization. The software is intended to solve an enterprise-wide problem, rather than a departmental problem. Enterprise level software aims to improve the enterprise's productivity and efficiency by providing business logic support functionality. 

The Enterprise Applications team manages the administration and development of PeopleSoft systems and other enterprise applications at Bowie State University. Enterprise applications include PeopleSoft Financials, PeopleSoft Campus Solutions (Human Resources and Student Information Systems), and various support applications utilized to deliver complete quality technology services to the University. 

The Enterprise Applications team performs various implementation and developmental tasks of PeopleSoft and other applications. This team performs data conversion tasks and initial PeopleSoft application technical implementation tasks. The Enterprise Applications team also addresses requests from campus users to improve the functionality of the student information, human resources, financials, and contributor relations system, and customizes the delivered product to comply with the University's business processes. On a continuing basis, the Enterprise Applications team also provides production support to the BSU campus community users.

Enterprise Functional Support

The Enterprise Functional Support (EFS) team provides functional analytical support of the PeopleSoft systems at Bowie State University. The PeopleSoft modules supported by EFS includes Human Resources, Student Services, Financials, and Security. 

The Enterprise Functional Support team serves as the liaison between the PeopleSoft functional users and the technical teams. The team maintains the PeopleSoft setup tables and addresses requests from the campus users for support and reporting needs. EFS provides ad hoc, periodical and exception reports in support of the Bowie State University campus community users to improve the functionality of all PeopleSoft applications. 

Enterprise Support Services 

Enterprise Support Services provides front-line assistance to Bowie State University faculty, staff and students. The Help Desk team maintains computing standards and approves procurement requests for desktop, laptop and printing technologies. The team provides technical support of the computer environment across the institution.

Media Operations

The Office of Media Operations (OMO) provides a comprehensive range of instructional support services and technologies that focus on the enhancement of learning environments for multiple styles of teaching and learning.  Services include instructional technology support to the academic and administrative divisions of the University including the provision of collaborative instruction technologies that support the teaching and learning processes. 

Information Systems & Application Security

The Enterprise Information Systems and Application Security (EISAS) team is responsible for managing a comprehensive and rigorous information assurance infrastructure. 

EISAS ensures information security systems, personnel, and organizational sub-units securely align with the university’s core goals and strategic direction. While often associated strictly with information security technology, EISAS’ focus also addresses security practices for business optimization.  This is accomplished by skillfully protecting and enhancing BSU’s business security architecture, performance management operation and security process architecture.

IT Security & Compliance Page

Systems Engineering & Networking

The Systems Engineering and Networking team maintains the campus-wide network of Bowie State University and the Bowie State University website. They maintain the University's application and system servers, hardware infrastructure, firewalls, routers, switches, network appliances and the institution's technology infrastructure. The team manages electronic messaging, server management, BSU Online system, Internet access and various systems applications for the campus community.

An enterprise network is an enterprise's communications backbone that helps connect computers and related devices across departments and workgroup networks, facilitating insight and data accessibility. An enterprise network reduces communication protocols, facilitating system and device interoperability, as well as improved internal and external enterprise data management. 

The Systems Engineering and Networking team provides information technology procurement recommendations and approval for institutional information technology needs. We maintain all the application and system servers, hardware infrastructure, firewalls, routers, switches, network appliances, Bowie card readers, and the institution's technology infrastructure. The team manages electronic messaging, server management, BSU Online system, Internet access, security, and various systems applications for the campus community. 

The Systems Engineering and Networking team also provides information technology procurement recommendations and approval for institutional information technology needs.


The Office of Telecommunications manages the Bowie State University (BSU) communications infrastructure to include the main campus switchboard to efficiently route calls throughout the institution. The communication infrastructure includes the Voice-over-Internet Protocol (VoIP) network, voice messaging services, BSU-issued mobile devices, and voice terminal installation and configuration. 

Services administered by the Office of Telecommunications: